Privacy policy

Who's responsible for your information

Operator details are published here before this site launches. The business named there will be responsible for the information described on this page.

Reading the site

You can read every guide and use the calculator without telling us who you are. The calculator runs entirely in your browser and sends nothing to us. We don't use analytics, advertising cookies or tracking pixels today. If that changes, for example if we add advertising, this page will be updated first and will say which cookies are used and how to opt out.

The site is hosted on Cloudflare Pages. Like any web host, Cloudflare processes technical data such as your IP address and browser details to deliver pages and protect the site from attacks. Cloudflare is a United States company and may process that data outside Australia. We don't use that data to identify you.

Quote requests

Quote requests aren't open yet, so this section describes how they'll work once they are.

If you send a quote request, we collect your postcode, what you need, your name and your mobile number, plus the page you sent it from. We don't ask for your street address, date of birth or payment details.

Why we collect it

To pass your request to licensed plumbing businesses that can quote on the job, and so they can phone you about it. We only do that if you tick the box agreeing to it, and a business only calls if you tick the box agreeing to be phoned. We don't use your details for marketing and we don't sell them.

If you'd rather not give them

That's fine: every guide and the calculator work without them. Without a name and number, though, we can't pass on a request and nobody can call you back with a quote.

Who receives it

• Plumbing businesses. Licensed plumbing and hot water businesses that service your area receive the request you agreed to share. They may pay us a fee for the introduction. Once they have your details, they handle them under their own privacy obligations.
• Our form service. Requests are delivered through an online form processor, named here before requests open, which stores the submission so it can be sent to us.
• Our host. Cloudflare, as described above.

Website plan enquiries from businesses

Plan enquiries through this site aren't open yet, so this section describes how they'll work.

If a plumbing business asks about our website plan, we collect the contact person's name, the business name, an email address, a phone number and the service area. We use them only to reply and to arrange a call about the plan, and only if the box agreeing to be contacted is ticked. They go through the same form service and host described on this page. If the business doesn't take up the plan, we delete the enquiry 12 months after it was sent.

For businesses on the plan, enquiries made through their own website are sent to that business. We keep a record of them only to prepare the business's monthly enquiry report and to run the site, for as long as the plan runs and then 12 months, and we never pass them to anyone else.

Overseas storage

Cloudflare may process data outside Australia, including in the United States, and the form processor will be named above with the country where it stores submissions. By sending a request you understand your details may be handled overseas by those providers.

How long we keep it

We keep a quote request for 12 months from the day you send it, then delete it, unless a law requires us to keep it longer. Copies already passed to a plumbing business are kept under that business's own policy.

Your rights

You can ask to see the information we hold about you, have it corrected, or have your request deleted. We'll reply within 30 days. There's no charge. Contact details are published at the top of this page before launch.

Complaints

If you think we've mishandled your information, tell us first and we'll respond in writing within 30 days. If you're not satisfied with our answer, you can complain to the Office of the Australian Information Commissioner.

Changes to this policy

We'll update this page before we change how we handle personal information, and show the date of the change below.

Last updated 2026-09-16