Website plan terms

1. Who this agreement is between

Operator details are published here before this site launches. The business named there is the party to these terms.

The plan is for businesses only. By signing up you confirm you're acting for a business, such as a plumbing or hot water business, and not buying for personal, domestic or household use.

2. What we provide

• A website for your business, launched within 14 days of us receiving the content set out in step 3.
• Hosting, an SSL certificate and security updates for as long as the plan runs.
• Up to 5 content edits each month. Unused edits don't carry over.
• A labelled listing for your business beside our guides for the area you service.
• A monthly report of the enquiries your website received.

Not included: paid advertising, logo or brand design, writing copy beyond the content you supply, photography, domain name registration fees and email hosting. We don't promise any number of enquiries, jobs or search rankings.

3. What you provide

Your logo, business and licence details, services, service area, photos and any wording you want used, plus access to your domain so we can connect it. The 14-day build period starts when we have all of it. You're responsible for making sure what you give us is accurate, is yours to use, and meets the rules that apply to your trade, including how licence details must be shown in your state or territory.

A listing beside our guides never changes the prices, rebates or rules we publish, and we can decline or remove a listing that would mislead readers.

4. Fees and payment

The setup fee is A$499, paid once before we start the build. The monthly fee is A$249, charged monthly in advance from the day your site goes live. Prices are shown without GST: GST may apply, and each invoice shows whether it does. How to pay is set out on your invoice. If a payment is more than 14 days overdue, we'll tell you in writing and may pause edits until it's paid. We won't take your site offline without giving you at least a further 14 days' written notice.

We may change the monthly fee after the minimum term by telling you in writing at least 30 days before the change. You can end the plan before the new fee applies.

5. Minimum term and ending the plan

The minimum term is 12 months from the day your site goes live. After that the plan continues month to month until either of us ends it with 30 days' written notice.

If you end the plan during the minimum term, the monthly fees for the rest of that term remain payable, unless we have materially failed to provide the plan and haven't fixed the problem within 30 days of your written notice describing it. Either of us can end the plan straight away by written notice if the other becomes insolvent.

6. Who owns what

You own your domain name and the content you give us: text, photos, logo and business details. You keep control of the domain registration. We own the site's design, templates and code, and license them to you for as long as the plan runs.

When the plan ends, we give you a copy of your content in a standard format within 14 days of your request, help you point your domain away from our hosting, and then take the site down. Enquiry reports already sent to you are yours to keep.

7. Enquiries and personal information

Enquiries made through your website are sent to you. We keep a record of them only to prepare your monthly report and to keep the site running, and we handle that information as our privacy policy describes. You're responsible for how your business uses and protects your customers' details once you receive them.

8. Liability

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that can't lawfully be excluded. Subject to that, we aren't liable for indirect or consequential loss, including lost jobs, revenue or profit, and our total liability under this agreement is limited to the fees you paid us in the 12 months before the claim arose. Where the law lets us limit our liability for a failure to comply with a guarantee, our liability is limited to supplying the services again or paying the cost of having them supplied again.

We aim to keep your site available at all times, but hosting can be interrupted by events outside our control, and we're not liable for short outages or for delays caused by late or incomplete content.

9. Changes to these terms

We may update these terms. Changes that affect an existing plan take effect only after we've given you at least 30 days' written notice, and during the minimum term they can't increase your fees or reduce what's included.

10. Governing law

This agreement is governed by the laws of the Australian state or territory named in the operator details above, once published.

These are the terms for plumbing businesses. Homeowners using the guides and calculator are covered by the terms of use. See the plan itself on websites for plumbers.

Last updated 2026-09-16